HOW CAN I FIND A SPECIFIC ARTICLE?
The products are classified in different categories
(Pyjamas, Dressing gowns, Nightshirts, boxershorts etc.)
and each category, in subcategories.
Access the corresponding subcategory to see the final products.
There are groups of items in which you can choose the sizes and colours before purchasing.
You may also use the search bar located at the top of the webpage to locate items.
HOW DO I ADD AN ITEM TO MY BASKET?
Once you have chosen an item, its colour (if applicable), size and quantity, you must click the button “Add to Basket” to include the item in your order.
WHAT STEPS DO I TAKE TO PLACE AN ORDER?
- Choose the category you are interested in.
- Click on the item you wish to buy and you will see various photos of this item, along with its name, reference number, description, price, colour, available sizes, composition and care.
- Select a size and add the item to your basket. Then you can either choose ‘Continue shopping’ or ‘Process order’.
- To process your order there are two options available: you can register or make a guest purchase.
- If you prefer to register, you will need to enter your personal information, billing address, shipping address and select ‘Enter’.
- Choose your deliver method and click ‘Finish and Pay’.
- Select a payment method: VISA, MasterCard, AMEX, Affinity, PayPal or GiftCard. Enter your details and click ‘Authorise Payment’.
- You will then receive an email confirming your order.
CAN I ACCESS MY INVOICE?
You can access to it in the section Orders Placed from your account as soon as the package is in the hands of the transportation company.
HOW CAN I BE SURE THAT I’VE MADE MY PURCHASE CORRECTLY?
Once you have placed your order, you will receive a confirmation email. If you do not receive an email, contact our Customer Service.
CAN I TRACK MY ORDER?
Yes, you can see the updated status of your order in real time. To do this, go to the “Orders and Returns” section in your account.
If you are not registered, click on the “Order Information” link in the confirmation email sent to you.
CAN I REMOVE ITEMS FROM MY ORDER?
Yes. You can delete any unwanted items from your shopping bag as long as the order hasn’t been processed yet.
If you want to cancel an item after process the payment please contact our Customer Service during working hours
CAN I CANCEL MY ORDER?
Yes. You can cancel your order as long as its status allows you to do that and provided the packaging and dispatch process has not yet begun. You can request cancellation by telephoning the Customer Service department: 028 2766 2195.
WHAT HAPPENS IF ONE OF THE ITEMS RECEIVED IS DAMAGED?
The damaged item will be replaced as soon as possible.
To request a replacement please call our free Customer Service line at 028 2766 2195.
WHAT SHOULD I DO IF I RECEIVE A FAULTY ITEM?
We always try to sell items in perfect condition so, in the rare event of receiving a faulty item, please contact our Customer Service.
WHAT SHOULD I DO IF I RECEIVE AN INCORRECT ITEM?
If you were to accidentally receive an item that you did not order, please contact our Customer Service.
ARE OUT-OF-STOCK ITEMS RESTOCKED?
If an item is out of stock, we will try to restock it as soon as possible. If no stock is available, it will be removed from the website.